SwiftMD has carefully developed Scope of Practice Guidelines for the safe practice of telemedicine. If your condition requires a physical exam, we will let you know when you login to schedule an appointment and answer screening questions during our Intake Interview. Our Exclusionary Criteria, posted on our member site, also detail the conditions that are unsafe for telemedicine.

Many medical conditions, however, can be effectively diagnosed and treated via a phone consultation with a SwiftMD physician.

Our doctors are emergency medicine specialists. Emergency medicine is ideal training for telemedicine, since our doctors deal with the broadest range of medical conditions, from relatively minor to life threatening. In addition, our doctors are carefully screened to ensure their excellence as intelligent, sympathetic and safe providers. We believe our doctors are the best you’ll find in any telemedicine company.

SwiftMD doctors are emergency physicians, trained to diagnose a broad range of illnesses and injuries. Diagnosing most conditions depends on a carefully crafted interview process, in which a physician applies a set of logic-driven questions to determine the cause of a problem. This careful process narrows the cause down to the most likely diagnosis. At times, follow-up calls, tests and possibly referrals will be required to determine or confirm a diagnosis.

All SwiftMD systems and processes are HIPAA compliant. This means your SwiftMD electronic medical record (EMR) and payment information are maintained on secure servers. In addition, encryption technology is used to protect your information during data transmission. Backup servers protect your information in case of blackouts or other service disruptions.

Yes. SwiftMD can help you manage certain chronic and existing disease conditions. You will pay the same monthly membership fee and doctor consultation fees as everyone else. There is no extra charge for patients with pre-existing conditions.

You can add your spouse, significant other, children between the ages of 3 and 22, and legal wards of any age to your SwiftMD membership.  You can add them at anytime by simply logging onto mySwiftMd.com and clicking > Add Member.

NOTE: If you are a Group Plan member, you will need to contact your Group Plan Administrator or HR Department to add family members to your account.

We are available to address any concerns you have. You can log onto mySwiftMD.com and click the Help link at the top of the page to get to our Support Center.  If you can't find the answer to your question there, email us at support@swiftmd.com with your specific question or concern. 

We understand that healthcare situations change. Should you determine that you’re no longer interested in a membership, you can cancel at any time from the member portal or by calling the tollfree number.

If you paid annually, you will be refunded the subscription fees for the months remaining in your membership year, minus any discounts you received for paying in advance.  The amount due will be credited to your credit card.

There is no set plan for companies. Please check with your employer for your benefits, or login to the SwiftMD member portal and click > Your Name under My Membership for information about your membership type.

Yes. SwiftMD doctors can give second opinions or even help you process information received from another provider. You may be close to someone who is struggling with a health problem, and we would be happy to answer your questions. However, if we do not have a medical record for the patient, or if the patient is not a SwiftMD member, we will not be able to provide formal medical advice, offer treatment or prescribe medications. The charge for this type of medical discussion is the same as the charge for any other consultation.

Yes. SwiftMD doctors can order prescriptions and can refill most prescriptions already in your electronic health record. Prescriptions can be emailed, faxed or phoned to a local pharmacy, or ordered from an Internet pharmacy for overnight delivery.

Yes. You can download and print your Personal Health Record to give to your other doctors at any time.  Simply log into the member portal and click on > Personal Health Record under My Health.  Our state-of-the-art electronic medical record (EMR) is designed according to the Continuity of Care Record (CCR) standard.  We can also provide a copy of your CCR file for your other doctors by email request to clinicalsupport@swiftmd.com.

No. However, we can provide many of the services that your doctor currently provides and do so at your convenience. Our 24-hour, 365-day-a-year service lets you decide when you want a consultation. We also make it easy to refill prescriptions, order diagnostic tests and get help with important wellness goals like smoking cessation and weight loss.

Our doctors will advise you when to see a specialist for further diagnosis or treatment. However, SwiftMD does not make referrals to specific specialists at this time.

Some aspects of a person’s medical or personal status make it unwise to treat them telemedically. Our Exclusionary Criteria, posted in our member portal, detail the conditions that are outside the scope of safe telemedicine practice.

When you schedule an appoinment in our member portal, or by calling our tollfree number, you will be asked a series of questions designed to identify any conditions that are unsafe to treat by telemedicine.  You may be advised to seek treatment from a doctor in person, or to go to an ER.

No. SwiftMD is for urgent and routine illnesses and injuries, but true emergencies belong in the Emergency Department of a hospital. We can help you decide when a visit to the ER is necessary, and if you have to go we’ll try to facilitate your visit.

Sometimes a SwiftMD physician recommends an x-ray or diagnostic lab tests to get a definitive diagnosis. Your physician may recommend or directly order what’s needed from a facility in your area. If we place the order, we contact you with the results. If necessary we schedule a follow-up consultation with a SwiftMD doctor to discuss the results and determine a treatment plan.

Usually our members want to talk to a doctor as soon as possible, so calls are answered on a first-come, first-serve basis. However, if it would be more convenient, you can request a consultation at a later time, or even on a different day.

Yes. Your membership and the electronic medical record that is created when you register are the most reliable ways of making sure our doctors have the information they need to diagnose you safely. Your membership and EMR are essential to SwiftMD’s relationship with you as a patient.

Since our doctors are available 24 hours a day, 365 days a year, you may talk to different doctors depending on when you call. Your membership and timely updates to your medical history allow your SwiftMD doctor to provide you the best and safest possible telemedical care.

Login to your account at www.mySwiftMd.com and click > Consult a Doctor.  You can also call our tollfree number to schedule an appointment.  Either way, a SwiftMD doctor will call you back within an hour, and often in thirty minutes or less.

You can expect to get a call back from a SwiftMD doctor within an hour of making your request, and often in thirty minutes or less. When you are expecting a call, please be sure to keep yourself available. You can provide us with a back-up number to make sure our doctor reaches you.

When you register as a member with SwiftMD, you complete a medical history form that becomes part of your electronic medical record (EMR). Each time you consult with a SwiftMD doctor, diagnosis and treatment notes are added to your EMR, and you are requested to post updates as your medical condition and history change. The result is an up-to-date record that is available to SwiftMD doctors when you call. Your Personal Health Record can also be downloaded and printed for your other medical providers whenever you like.

Yes. When our doctor advises you to go to the ER or recommends another provider, you still have the benefit of a consultation. In addition, our doctor may be able to improve and expedite your care by calling ahead.

Children age 3 and above can be SwiftMD members. A parent or guardian must be listed during the registration process and must be available to participate in all SwiftMD physician consultations with children up to the age of 18.  A child must be able to localize and describe the problem in order to have a telemedicine consultation.  If he or she cannot, please contact a pediatrician, or if it is a life-threatening emergency take your child to a hospital Emergency Department.

Our electronic medical record allows us to track and store information about your medical history.  Also, unlike with most hospital and physician records, you can access your SwiftMD Personal Health Record any time you wish by logging into the SwiftMD member portal. You can also download and print your Personal Health Record for your other doctors.

As a SwiftMD member you can access SwiftMD telemedicine consultations any time and any where, no matter where in the world you travel.

Registering with SwiftMD is fast and easy. Simply click "Sign Up Now” on almost any page, and then "Register Now" to get the the SwiftMD Registration page. You will need to create a member username and password, and enter your name, address, phone, email, and payment information. Once you become a member you can log onto the member portal and complete your Medical History to establish your SwiftMD Personal Health Record.

SwiftMD is available in New York, New Jersey, and Connecticut to businesses and unions as a supplemental health benefit.  Members must reside or be located in one of those states to obtain consultations with SwiftMD physicians. We plan to add service in Pennsylvania, Virginia and Alabama soon, and in time will offer service nationwide.

For consumers who are interested in becoming members of SwiftMD, the service is currently available only in New York state.  If you are not a resident of New York, and are interested in getting on a waiting list so we can contact you when service is available in your state, please click here.

Anyone from 3 to 69 can become a SwiftMD member by completing the registration process. Minors up to age 18 must be registered by their parents or guardians. Our physicians need to be aware of any existing and chronic illnesses, especially when there are multiple diagnoses.

The average cost of a visit to the ER in the U.S. exceeds $1000, which is many times on the cost of a SwiftMD consultation. Our emergency-trained doctors can advise you whether or not an ER visit is necessary. This benefit alone saves time and money, and it helps you avoid the long wait times and chaotic conditions of many hospital ERs.

Our $59 consultation fee compares very favorably with the average $100+ cost of a physician visit. When you add the convenience, time savings, access to your records and expertise of our physicians, there is great value to SwiftMD membership and consultations. Of course, this value is even greater if you receive SwiftMD as an employee or association benefit.

Login to myswiftmd.com with your username and password.  In the left menu box under My Membership click  > Add Member to navigate to the User Membership page. Enter new member information for each additional family member.  Be sure to indicate if the new member requires a guardian. 

NOTE:  If you are a group plan member, you will need to notify your Group Plan Administrator or HR Department to add additional family members to your plan.

Login to myswiftmd.com with your username and password.  In the left menu box under My Membership click on the primary member’s name to go to User Membership page.  On the User Membership Page under Payment Information click  > Edit.  On the Payment Information page click  > Cancel Membership. You can also cancel your membership by calling our tollfree number 877-WWW-Swift (877-999-7943).  If you have paid annually, you will be refunded the subscription fees for the months remaining in your membership year, minus any discounts you received for paying in advance.  The amount due will be credited to your credit card.

If you are a group plan member through your employer or your union, please contact your benefits administrator to cancel your membership.

All of your immediate family members, including your spouse or significant other, and your children from age 3 to age 22, are eligible.  You can also add adult wards.  Non-custodial adult members will manage their own memberships with unique usernames and passwords.  Custodial members (children up to age 18 and adult wards) will have their memberships managed by their guardian(s).  Guardian members will have to schedule and supervise consultations for those members.

If you have your membership as a benefit from your employer or union, they set the eligibility rules for participation in SwiftMD.  Please contact your benefits administrator for more information.

Go to myswiftmd.com and login with your current username and password.  In the left menu box under My Profile, you will see links that will allow you to change your username, password or security question.  Click any of these links and you will be directed to screens where you can modify your information.

Go to http://www.myswiftmd.com and enter your username and password to login to the member portal. Memorize your username and password, or jot them down and keep them in a safe place so you can login to make appointments and access other member services.  Other adult members on your membership will have to login using their own usernames and passwords.

Our member portal at myswiftmd.com can be accessed through several browsers including Internet Explorer and Mozilla Firefox on both PCs and Macintosh computers.  Please check to make sure your computer is connected to the Internet.  If you still cannot find or login to the website please send an email to support@swiftmd.com.  Remember, you can always schedule an appointment by calling our tollfree number 877-www-Swift (877-999-7943).

The myswiftmd.com login screen has look-up tools for your username and password if you forget them.  You will need to know the answer to your security question.  An operator at our tollfree number can also help.

Yes, up to two adults can be registered as Guardians for a minor child (under age 18) as well as adult wards. Login to either membership, and you will have the option of making appointments for custodial members on your account. A Guardian member must be present during a consultation for a member under 18 years of age.

If you have to cancel an appointment login to the member portal and click > View Appointments in the left menu box under My Health.  Click > View next to the appointment you need to cancel, and then click Cancel Appointment.  You can also call SwiftMD’s tollfree number at 877-WWW-Swift (877-999-7943) to let us know.  You will be able to reschedule the appointment with the operator or by clicking > Consult a Doctor to make a new appointment.

Login to myswiftmd.com with your username and password. In the left menu box under My Health click  > Consult a Doctor.  Follow the appointment scheduling process.  You can also make appointments by calling our tollfree number 877-www-Swift (877-999-7943).  NOTE:  Adult members must make appointments for themselves.  Guardian members must make appointments for custodial members (dependents under age 18 and adult wards).

SwiftMD doctors will try to call three times.  If they don’t reach you after the third try, they will cancel your appointment.  If you still want to talk to a SwiftMD doctor, please log back in to myswiftmd.com to schedule a new appointment. 

You can expect a callback within one hour of making your appointment.  Please be sure to keep yourself available for the doctor’s callback.

If you use a  anonymous call blocking setting on your phone please unblock your phone by dialing *87 to accept the doctor’s callback. You will not be charged if you do not talk to a doctor. 

Adult members of SwiftMD must manage their own memberships, including making appointments and completing medical history.  They should login using their own usernames and passwords to make an appointment.  This policy is designed to protect members’ protected health information, and to comply with HIPAA (the Health Insurance Portability and Accountability Act).

Whether you have an HSA, an HRA, or an FSA, the money you spend on SwiftMD services can be paid for with money from that account.  If you have a High Deductible Health Plan, the money you spend on SwiftMD services, including your membership fees, will be counted against your deductible. Login to the member portal to print out receipts for your registration and subscription fees.  In addition, you will have to provide a CMS-1500 form to document your consultations with a SwiftMD doctor.  You can obtain one be sending a request to clinicalsupport@swiftmd.com

Go to the member portal at myswiftmd.com and login with your username and password.  In the left menu box under My Membership click  > Your Name to navigate to the User Membership page. Scroll down to the bottom of the page and click  >Add Insurance Policy.  Add your insurance information and click  >Save. You will be redirected back to the User Membership page.  Scroll halfway down the screen until you get to the Member Insurance Information section, then click on the Edit link on the right hand side.  This will allow you to associate the insurance policy with each member as appropriate.

Most insurance companies do not pay for telemedicine consultations, but this is starting to change.  Contact your insurance company to found out if they will pay for a consultation with a SwiftMD doctor.  If so, you can submit your charges for reimbursement for SwiftMD as an out-of-network provider. Send an email to clinicalsupport@swiftmd.com to request a CMS-1500 to submit to insurance.

It isn’t possible for us to schedule an appointment for you with the same doctor, though you can schedule a consultation with the On Call doctor whenever you need to.  All of our doctors are emergency-trained physicians.  All have access to your treatment notes, and follow the same treatment protocols. Another SwiftMD doctor will have no problem having a follow-up consultation about the same condition.  Additionally, if your doctor felt it would be beneficial, you will receive a follow-up call the day after your consultation from a mid-level provider at no charge. 

If you feel it is necessary for you to consult with a doctor again, please login to the member portal or call our tollfree number to make another appointment.  The On Call doctor will call you back within an hour. You will be charged for this appointment.  If you have specific questions about the consultation, please send a detailed email to clinicalsupport@swiftmd.com.

SwiftMD doctors are qualified to treat most urgent and routine conditions.   When you login to the myswiftmd.com member portal, or call our tollfree number to make an appointment, you will complete a computerized intake interview to determine whether or not telemedicine is appropriate.  If you are experiencing a life-threatening condition call 911 immediately. Our doctors, who are all trained emergency physicians, are also available to help you or your loved ones navigate a true emergency, while you are seeking other care in person with your doctor or an ER. 

If you have specific questions about the consultation, please send a detailed email to clinicalsupport@swiftmd.com. Your email will be answered within 24 hours, Monday through Friday.  You may also get a follow-up call by a mid-level provider the day after your consultation if the doctor feels it would be beneficial.  If you feel you need to talk to a SwiftMD doctor directly, please login to the member portal or call our tollfree number to schedule another appointment.  You will be charged for this appointment.

Children age 3 and above can be SwiftMD members. A parent or guardian must be listed during the registration process and must be available to participate in all SwiftMD physician consultations with children up to the age of 18.  A child must be able to localize and describe the problem in order to have a telemedicine consultation.  If he or she cannot, please contact a pediatrician, or if it is a life-threatening emergency take your child to a hospital Emergency Department. As long as a child can describe and localize his or her symptoms, a telemedicine consulation is a good option for most routine and urgent conditions.

Yes.  You can download a PDF version of your SwiftMD Personal Health record to print for your other doctors whenever you like.  In addition, our state-of-the-art electronic medical record (EMR) is designed according to the Continuity of Care Record (CCR) standard. Send an email to clinicalsupport@swiftmd.com to request your medical record as a CCR file that your other doctors can import into their EMR systems. Please check with your doctors' practices first to make sure they can accept CCR files.

Login to myswiftmd.com with your username and password.  In the left menu box under My Health click  > Medical History.  Enter your past medical history, and go through the same steps to enter the past medical histories of other members on your account. Take the time to enter family medical history when you can. Your family history holds key information about your past and clues to your future health.

By logging into the SwiftMD member portal look under My Health and click > Personal Health Record to view your most up-to-date SwiftMD Personal Health Record.  You can also download a printable PDF of the record.  The record will include consultation notes from all SwiftMD consultations you have received. 

When labs are ordered you can expect to find out the results through a follow up phone call, or a message in the SwiftMD Secure Message Center. If your labs or x-ray require a follow-up consultation, we will let you know.

No, SwiftMD is a web-based medical service and we cannot bill members or accept checks for consultations and other services.  We do accept either credit cards.  If you are part of a group plan that offers its members a zero co-pay, you will be able to register for SwiftMD without a credit card.

No, unfortunately at this time SwiftMD cannot accept e-checks.  However, if you have a checking account, your bank can provide a debit card that you can use against that account.  SwiftMD does accept both debit and credit cards.

SwiftMD requires payment by credit card.  Click the credit card option on the payment information page, and enter the card type, number, security code and expiration date.

Go to the member portal at myswiftmd.com and login with your username and password.  In the left menu box under My Membership click  >Your Name to navigate to the User Membership page.  On the User Membership page scroll down to Payment Information and click >Edit to change your credit card information.

Go to the member portal at myswiftmd.com and login with your username and password.  In the left menu bar click  >View Statements.  Select the date range you would like to review.  If you believe that your bill is incorrect, please email us detailed information about the disputed charges at customerservice@swiftmd.com.